Nichols Hardware in Purcellville is a trip back in time. With its uneven wooden floors, tin ceilings and overflowing shelves, this western Loudoun County icon embodies a period of American history when personal service and word-of-mouth advertising were the keys to retail success.

In many ways, Nichols doesn't look much different from the store that was founded in 1914. To the casual eye, the store may resemble a flea market hodgepodge, similar items gathered together, but with no real rhyme or reason. Every bit of space is used-even the ceiling from which dangles a tricycle and canoe on sturdy chains. Nichols Hardware opened its doors as the E.E. Nichols & Company in 1914. After the death of Ed Nichols and his son Ted Nichols, the store is now run by Ed's brother Ken Nichols. To get a better idea of the store, watch a short video about the store.

A historic hardware store in Purcellville, Va., is at the center of a community controversy over allegations that one of its employees used an anti-gay slur after refusing to help a Boy Scout asking for donations for a service project.

The alleged incident happened Friday afternoon at Nichols Hardware, a family-owned store that was founded more than 100 years ago and is a “trip back in time,” according to a Loudoun County history organization.

After the boy and his father were turned away, Carlyn Hamilton, who was finishing up her purchase, said the employee turned to her and said, “You know they let homos in, right?” He was referring to the Boy Scouts.

“And he said, ‘We do not support homos around here, I can tell you that,’ ” Hamilton said Sunday.

Hamilton said she was waiting for her receipt when the bell at the door chimed, and the teen entered the store with his father.

“I noticed how handsome he looked,” she said. “Well-pressed Boy Scout uniform. He looked very proud, and maybe a little nervous.”

He asked the three men behind the counter for help with his project. Immediately, one of them told him, “ ‘Absolutely not,’ ” Hamilton said. “ ‘There is no such thing as the Boy Scouts anymore.’ ”

The boy froze, she said, uncertain.

“And he was like: ‘Did you hear me? We don’t support your organization. You allow in gays.’ ”